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It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers Cheap Jerseys China , you won't be profitable for long unless you have a solid customer retention strategy in place ? and in action. It's the actions that count ? not what you say you'll do, or what the policy says. People will remember what you or your employees have done ? or not done.


One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers? expectations are higher than ever and companies that fail to deliver, risk losing market share.


10 Tips for Delivering Good Customer Service


1) Treat me like a somebody. It's been years since that Midas muffler commercial aired Cheap Jerseys , but the ?I'm a somebody? phrase can still be heard from time to time. Why? Because regular customers expect (and deserve) to be remembered. As one woman summed it up, ?You don't need to remember my name, or what I order, but do acknowledge that I've been there before.?


One of the best examples I've ever seen of this is at my local coffee shop. One day I noticed that the young man behind the counter greeted some people by name and, even if he didn't know their name Cheap Nike NBA Hats , he knew what they usually ordered. As I waited for my tea (he'd already placed my 'two milk on the side? on the counter without me having said a word), I asked him why he said, ?See you later? to some customers, ?See you tomorrow? to others, yet always said Cheap Nike NBA Hoddies , ?Have a good week? to me. The smiling, friendly reply? ?Because you only come in on Mondays and Fridays?. As I thanked him, I thought to myself, ?Wow. He won't be here long?. Unfortunately, I was right.


2) Be polite! Too frequently company representatives ask customers for file information without saying ?Please? or even being polite. It is not acceptable for a service rep to simply bark out Cheap Nike NBA T-shirts , ?Account number?? And it is never acceptable for a service rep to insult a client.


Six weeks ago there was a problem with my home internet account ? which is with a phone carrier I have used my entire life (and, as you know, this kind of loyalty to a phone company is almost unheard of these days). In all that time, I have never been late with a bill payment to them. There is a long and ugly story here, but the short version is that a) the problem was on their end and b) before they realized where things had gone wrong Cheap Nike NBA Shirts , their rep was extremely rude. When I asked him to please change the way in which he was addressing me, he snarled, ?Well whadya expect? If you'd pay your bills on time you wouldn't have this problem.?


I couldn't believe what I was hearing. In fact, if I'd just read this account (instead of being on the receiving end), I wouldn't have believed the story. What's worse is that although the company later apologized Cheap NBA Hats , their senior management seemed to feel that this was not an isolated incident.


A 2005 survey conducted by Schulich School of Business MBAs suggests that this kind of problem exists in over 30% of companies, and costs them hundreds of millions of dollars in lost customers (and revenues) each and every year. Don't let your company end up one of these statistics.


3) Thank your customers ? like you mean it. When your employees conclude a transaction, they should thank the customer with a smile and a sincere 'thank you for ? completed by whatever is appropriate for your business?. Too often, customers received a rushed and barely civil ?Thanks-Have-a-nice-day-Next?. With large purchases, the verbal greeting should be followed up with a hand-written card ? not just because it leads to increased referrals (which is does) Cheap NBA Hoddies , but because it is the correct thing to do.


Oh, and by the way, the word ?Sure? is no way to respond when a customer thanks you. To many people in many parts of the world, this is dismissive and suggests you don't care. The correct phrase is ?You're welcome?.


4) Appearances do count! According got two independent pieces or research, nearly 90% of customers form an impression about how competent and reputable your company is

6) Do what you say you will... when you say you will. The expression ?Under promise, over deliver? may have become somewhat hackneyed through over use, but is still germane. One of the quickest ways to lose customer confidence is to not follow-through, or to be late delivering a service or product, without notifying the customer in advance Cheap NBA Shirts , determining whether or not the delay will impact the customer and providing an alternate solution in the interim if necessary.


One of the best examples I ever experienced of a company doing it well happened with Toyota. There was a problem with my RAV4 and Toyota couldn't repair it easily. I was driving a loaner, but had planned to go camping with my kids. It was our summer holiday and it had been planned for months. When Toyota couldn't repair my vehicle in time, they rented an SUV for us to use ? without me having to ask. I have since purchased another vehicle from this dealership and recommended it to 6 others who have purchased from tWriting an assignment of. Cheap Jerseys Cheap Jerseys From China Cheap Jerseys China Wholesale Soccer Jerseys Online Wholesale MLB Sports Jerseys Wholesale Cheap NHL Jerseys Cheap Jerseys Cheap NCAA Jerseys Cheap Nike NBA Jerseys Cheap College Soccer Jerseys